At Elite Models Dubai, we are committed to providing exceptional service and ensuring client satisfaction. This Refund Policy outlines the conditions under which we offer refunds for our services, including model bookings, event staffing, workshops, and other professional services.
By using our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making any bookings or payments.
1. Satisfaction Guarantee
Elite Models Dubai offers a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the quality, professionalism, or performance of our services, we will work with you to resolve the issue promptly and effectively.
This guarantee applies to all our service categories, including model bookings, event staffing, and workshops.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Service Quality Issues: If our services fail to meet professional standards or the agreed-upon requirements specified in your contract
- Model No-Show: If a booked model fails to appear for a confirmed assignment without proper substitution
- Substantial Delay: If our services are delivered with substantial delays that significantly impact your project, event, or campaign
- Service Cancellation by Elite Models Dubai: If we are unable to provide the contracted services and cannot offer a suitable alternative
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 24 hours of the service delivery for model bookings and event staffing
- 48 hours of the workshop or training session
- 7 days for any other services not specified above
We strongly recommend that you communicate any concerns or issues immediately as they arise to give us the opportunity to address them promptly.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at [email protected], by phone at +444371132292, or through the contact form on our website.
- Provide Booking Details: Include your booking reference number, the service date, and a detailed description of the issue or reason for your refund request.
- Documentation: If possible, provide any supporting documentation or evidence related to your concerns (e.g., photos, videos, or written correspondence).
- Review: Our management team will review your request and may contact you for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Refund Amounts and Methods
5.1 Full Refunds
Full refunds may be issued in the following situations:
- Service cancellation by Elite Models Dubai without providing a suitable alternative
- Model no-show without advance notice or suitable replacement
- Severe quality issues that render the service unusable or ineffective
5.2 Partial Refunds
Partial refunds may be issued in the following situations:
- Services that are partially delivered or partially satisfactory
- Delays that impact but do not entirely prevent service delivery
- Minor quality issues that don't completely undermine the service value
5.3 Refund Methods
Refunds will be processed using the original payment method whenever possible:
- Credit/debit card payments will be refunded to the same card
- Bank transfers will be refunded to the originating account
- Cash payments will be refunded by bank transfer to an account you specify
Refunds typically appear in your account within 5-10 business days, depending on your financial institution's processing times.
6. Cancellation Policy
6.1 Client Cancellations
Our cancellation policy for client-initiated cancellations is as follows:
- 7+ days before the service date: Full refund minus administrative fee (10% of the total booking value)
- 3-6 days before the service date: 50% refund
- 48 hours - 2 days before the service date: 25% refund
- Less than 48 hours before the service date: No refund
For long-term contracts or high-value bookings, specific cancellation terms will be outlined in your contract.
6.2 Agency Cancellations
If Elite Models Dubai needs to cancel a confirmed booking, we will:
- Provide a suitable replacement at no additional cost
- OR offer a full refund plus a 10% discount on your next booking
7. Non-Refundable Services
Some services and fees are non-refundable, including:
- Administrative fees for processing bookings
- Custom service development fees
- Services that have been fully delivered to specification
- Travel expenses already incurred for canceled bookings
8. Dispute Resolution
If you are not satisfied with our decision regarding your refund request, you may:
- Request an escalation to senior management for further review
- Propose a mutually agreeable alternative solution (e.g., service credit, replacement service, or partial refund)
- If necessary, seek resolution through applicable consumer protection agencies or legal channels
We are committed to fair and amicable resolution of all disputes and will work with you in good faith to reach a satisfactory outcome.
9. Policy Modifications
Elite Models Dubai reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after such modifications constitutes your acceptance of the revised policy.
The Refund Policy in effect at the time of your booking will apply to that specific transaction.
10. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
